PRIVACY

ASKMALS  takes its responsibilities in relation to protecting your Personal Data and compliance with Applicable Laws very seriously. We are committed to properly managing, protecting, and processing your Personal Data in accordance with this Policy, which shall apply to all Personal Data we collect from you through our Platforms.

Please read and review this Policy, which will inform you how we collect, use, process, and disclose your Personal Data. We may also collect and process your Personal Data under any exceptions to Applicable Laws, which are not set out in this Policy. We trust that it will assist you in making an informed decision whether to provide us with any of your Personal Data.

For the purposes of understanding ASKMALS Personal Data Protection Policy (“Policy”), capitalized terms used in this Policy shall have the following meanings:

“Applicable Laws” means South Sudan Personal Data (Privacy) regulations as amended from time to time;

“Personal Data” means any data, whether true or not, which is (a) about an individual who can be identified (i) from that data; or (ii) from that data and other information to which we have or are likely to have access and would include data in our records as may be updated from time to time, or (b) defined as “personal data” or “personal information” under any Applicable Laws.

“Platforms” means collectively ASKMALS, Social Media and Website, and any other websites which we may own or operate from time to time;

“Retail Goods and Services” means sales of goods or provision of services in relation to any of the following (whether through physical or online channels or in any other media now known or available in the future): food and beverages, restaurants, catering, groceries and household products, general merchandise, health and beauty, pharmaceutical products, fragrance and cosmetics, wine and liquor, cigarette and cigar, stationary, books and paper products, confectionary and toys, clothing, shoes, baby products, pets products, fashion accessories, bags and luggage, jewellery, watches, furniture, plants and accessories, sports and leisure equipment, phones and mobile devices, electronics and electrical appliances, computer software and games, tutoring, mentoring, home cleaning, janitor services, landscape and plant maintenance services, agricultural services, part time house keeping, plumbing services, locksmiths, barber and salon services, gym and fitness services, laundry services, florists, catering services, vehicle towing, and motor vehicle services, building maintenance, business information services, business support services, brokerage services, consultancy and supply chain management, event and project management services, advertising and public relations services, media production services, recreational services, banking, lending, investment and financial services, debt collection agencies, trust services, valuation services, secretarial services, data storage and management services, courier services, shipping services, graphic and interior design services, legal services, medical and pharmaceutical services, therapists, accounting. auditing, bookkeeping and taxation services, engineering services, architectural services, surveying services, equipment rental services, hospitality services, insurance services, internet services, telecommunication services, testing services, photography services, printing and publishing services, property management services, real estate agencies and management, home inspection services, storage and warehousing services, utilities services, oil and gas distribution, remittance services, travel agencies and tourism services, airlines, boat, limousine, taxi, truck and other transportation services, hospitals and nursing homes, childcare services, funeral services, casino services, investigative services, retail solutions, retail services and wholesales

“Social Media” means ASKMALS’ pages and accounts on third party social media platforms such as Instagram, Facebook, Tik Tok, X, Threads, Telegram and YouTube’

“Website” means the ASKMALS website accessed at the following address https://www.askmals.com and

“ASKMALS, we, us, or our” means ASK HI-TECH INVESTMENT LTD

During our relationship with you, we may collect Personal Data from you. Examples of the types of Personal Data we may collect include your name, contact details, mailing and delivery addresses, email address, birthday, network and device data, your shopping or browsing behaviors, facial image, voice recording (for customer service calls) and any other personally identifiable information which you have provided us in any forms you may have submitted to us, or in the course of any other forms of interaction between you and us. We will notify you when you must provide such Personal Data. Where it is mandatory to provide such Personal Data, please note that if you do not provide such Personal Data to us, then we may not be able to provide our services to you. We may also request other Personal Data which is not marked as “mandatory” where it is entirely voluntary for you to provide such Personal Data (though please note that such personal data are used for the purpose of improving our understanding of our Platforms’ and users and providing better products and/or services).

If you provide us with Personal Data relating to a third party by submitting such Personal Data to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.

We may update this Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. You agree to be bound by the prevailing terms of the Policy as updated from time to time. We will endeavor to notify you by email or by notice on the Website of any material changes to the Policy.

HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect Personal Data from you when:

1. You register an account on the Website
2. You sign up to receive our newsletter(s) or update(s);
3. You make a transaction regarding the products available on our Website
4. You activate or use any payment-related functions available on our Website.
5. provided by our third-party service providers;
6. You use any of our related services, such as subscribing to our newsletter, product notifications;
7. You browse our products and services or otherwise interact with our Platforms;
8. You accept our cookies on your device;
9. You interact with our Customer Service Team or other representatives, for example, via our chatbot, messaging platforms, web form, emails, telephone calls, video calls, letters, or face-to-face meetings;
10. You interact with us on our Social Media, such as liking our posts, WhatsApp, commenting on our posts, and private messaging us on our Social Media;
11. You interact with us on our Livestream channel, such as liking or commenting on a stream/video

During the course of your use of our Platforms Website and our provision of the products and services, you agree that you have provided your consent to the transfer of your personal data from us to third parties for the purposes set out in this Privacy Policy or any other terms provided by our third parties. Your credit card details may be collected, processed, and stored directly by our third-party payment service providers pursuant to their terms of use and privacy policies. We may collect your bank account details to process refunds. Please also take note of our Cookies Policy below in respect of the data collected and used by third-party cookies and trackers on our Website.

We may also collect your Personal Data in circumstances where such collection does not require consent under Applicable Laws.

Please ensure that all Personal Data submitted to us is complete, accurate, true and correct. Failure to do so may result in our inability to provide you with the products and services you have requested.

HOW WILL YOUR PERSONAL DATA BE USED?

We may, via various mediums and modes of communications (where applicable), use and disclose your Personal Data for purposes necessary to provide you with our products as services, including to:

1. Register and maintain your user account and to verify your identity or age;
2. Process your order for our products or services, process or collect your payment for the order;
3. Deliver or perform the products or services you purchased, including our couriers calling or messaging you to obtain your delivery instructions;
4. Verify and carry out payment transactions (including any credit card payments, bank transfers, remittances, or e-wallet transactions) in relation to payments related to you and/or services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to relevant third parties such as our payment service providers;
5. Facilitate your use of payment-related services;
6. Process your returns or refunds in accordance with our terms and conditions
7. Process your inquiries and resolve your complaints.
8. Provide you with support services and functions related to your Website activity and/or user account, or which you have subscribed to, such as saved items in a cart, wish list, brand or product notifications;
9. Administering ASKMLAS loyalty or point redemption program(s);
10. Administering any competitions and communicating with you in relation to matters relating to such competitions, such as communicating competition terms and conditions, additional requirements, and winner announcements;
11. Communicate with you in relation to (i) your queries, requests, and feedback, (ii) material changes to our Website Terms of Service, Policy or other terms and conditions, and (iii) matters relating to the operation of your account;
12. Personalise and improve your customer experience when you visit the Platforms, for example by prioritizing products and services appearing in your search results or feed;
13. Monitor and enforce compliance with our Terms and Conditions, including dispute resolution;
14. Comply with (i) internal risk controls, (ii) the terms of our access to payment processing, financial or banking services such as credit card disputes, fraud, and billing errors, or (iii) any applicable law; and
15. Ensure our Platforms function properly and improve their performance, by carrying out activities such as debugging, and statistical analyses for optimizing our Platforms.

DISCLOSURE OF YOUR PERSONAL DATA OUTSIDE OF ASKMALS

We will only disclosure Personal Data outside of ASKMALS [without your consent] if we have a good-faith belief that disclosure of the Personal Data is reasonably necessary to:

1. Meet any applicable law, regulation, legal process, or enforceable governmental request.
2. Enforce applicable ASKMALS Terms and Conditions, including investigation of potential violations.
3. Detect, prevent, investigate or otherwise address any actual or suspected fraud, harmful or illegal activity, security, or technical issues.
4. Protect against harm to the rights, property or safety of ASKMALS, our users, a third party or the public as required or permitted by law.

We do our best to minimize the disclosure of your Personal Data to the information necessary to perform the related Purpose or Additional Purpose.

HOW CAN I ACCESS OR CORRECT MY PERSONAL DATA?

You may access or correct your name, e-mail address, birthday, shipping and billing addresses, contact numbers and other Personal Data by logging in to your user account on the Website  “Account Information” and clicking the “Edit” button under each relevant field.

For Personal Data that cannot be corrected by you by logging in to your user account on the Website , you may request to access and correct such Personal Data by submitting a written request to us via our customer service feedback form (available on www.askmals.com) or by emailing our Data Protection Officer . We may need to request additional information from you to confirm your identity before providing the access or making the correction.

We will do our best to respond to Personal Data access and correction requests within 30 days. Where we are unable to meet this timeline, we will update you with the soonest possible time within we can provide the information or make the correction. Please note that certain types of Personal Data access and correction requests may be exempt under Applicable Laws.

Note that, depending on the nature of the consent withdrawal, we may not be able to continue to provide you with some or all of our products or services.

Once we receive notification that you wish to withdraw your consent for receiving marketing or promotional materials or communications, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials or communications during this period.

If you withdraw your consent to receive marketing or promotional materials through a specific communication mode (e.g. SMS), we may still contact you for other purposes in relation to the products and services via other communication modes you have subscribed to (e.g. email).

GOVERNING LAW

This Policy and your use of this Website shall be governed in all respects by the laws of South Sudan.

UPDATES ON DATA PROTECTION POLICY

As part of our efforts to ensure that we properly manage, protect and process your Personal Data, we will be reviewing our policies, procedures and processes from time to time.

You are encouraged to visit the above Website from time to time to ensure that you are well-informed of our latest policies in relation to Personal Data protection.